Terms & Conditions
Terms & Conditions
Availability and Booking Dates-
All experiences and dates are subject to availability. The most recent information on dates when an event may be available can be checked by looking at our calendar of events, or when you have activated and logged in with your voucher. Please note all available spaces are shown online so if you cannot see spaces for your event please wait for more dates to be released. To avoid disappointment, please book as early as possible, especially for peak times such as weekends and the summer months which book up very quickly. Once you are booked, you are bound by the terms and conditions of which can be found below. A cancellation cannot be made once a date has been booked. Rebooking can only be honoured for a period of 12 months.
Where specific elements of an event such as vehicles are not available due to mechanical breakdown, we reserve the right to make reasonable substitutions on the day without prior notification. We also reserve the right to cancel the experience at short notice and will not be held liable for any costs incurred.
All drivers on the day will have the option to pay a £29 damage waiver which will cover them against any accidental damage that may be caused. This covers the driver in all vehicles they drive. Drivers who do not wish to take this waiver will need to sign a disclaimer stating they understand the risk and will need to be able to cover, on the day, the first £5,000 of any damage that may occur. Anyone not wishing to purchase the £29 damage waiver will need to provide credit/debit card details whilst signing on, to cover the cost of any repairs needed. This must be a card with £5000 or above credit available at the time. You are taking part in a motorsport activity which is at your own risk. We cannot place liability on one particular driver and therefore each participant is responsible for the vehicle that they are in regardless of fault. This payment is non-refundable. (We do not accept American Express.)
*THIS IS NOT AN INSURANCE PRODUCT OR POLICY*
Your voucher must be in date on the day that you attend your driving experience. We cannot accept responsibility for expired vouchers or for details that have been inputted incorrectly; an example of what you need to enter is shown at check out to help you.
You must bring the voucher with you on the day as you will not be able to drive without it. Although your voucher may be for a specific vehicle, we cannot guarantee that this vehicle will be available on the day as mechanical issues are unpredictable and inevitable. In this instance, you will be offered a replacement. We withhold the right to withdraw a vehicle at any time without prior notice should it be deemed unsafe or not fit for purpose.
Some vouchers are weekday only and therefore an extra weekend surcharge will be added to your cart if choosing a weekend date. If your voucher includes a high speed passenger ride, you do not need to select this at check out; simply bring the voucher along and we will add this on site for you. Some vehicles will be subject to an upgrade fee.
Regretfully under no circumstances can we cancel or refund an experience once a date has been booked. Direct vouchers are non-refundable. If a car or event becomes unavailable due to no fault of the customer then a replacement vehicle or date will be offered. Due to the fact events can be cancelled at short notice, we would advise against booking non-refundable accommodation. You are able to make amendments to your booking, no later than 7 days before the event date for a £5 admin fee; after this an admin fee of £29 per car will be charged (this fee will be larger for race track tuition cancellations). If you have booked for a premium track, the track surcharge will apply again when you rebook. Please note that an email would not suffice, we will need you to contact us on 01443888144 more than 7 days before your event is due to take place. Our office hours are 9.00-17.30 Monday-Friday so please take this into consideration (there will be occasional weekdays where the office is closed should all staff be needed on event).
Media purchases are sold as seen and non-refundable. SD cards can be easily corrupted if used incorrectly so please take care as we do not keep back-ups of your footage. An £80 fine will be applied for non-returned SD cards and lanyards.
Cancellation Cover can only be purchased at the time of booking. This cover will allow you to change your booking if you need to re-schedule within the 7 day window but will not entitle you to a refund. This cover can only be used as a direct consequence of one or more of the circumstances set out below:
1. Death within the immediate family
2. A positive Covid-19 test
3. Breakdown on route to an event
4. Serious illness of the participant or immediate family
5. Called for Jury Service
6. Called for Military Service
Relevant official documentation must be provided i.e. death certificate, positive test results, a doctors note, government letter, official recovery documentation...
Once purchased this policy is non-refundable and can only be used once to claim against your experience. If you do not take the cancellation cover and you need to change a booking, there will be no changes, cancellations or rebooks without a charge of £29.00 per car.
On the day-
The time you are choosing is your arrival time and you can book up to four cars per time slot. Arriving early for your session will simply extend your wait therefore we recommend arriving no earlier than 15 minutes prior. Please allow 2-3 hours at the venue from the time stated on your confirmation email. Please be mindful that if you have booked scattered times, your time at the venue will lengthen accordingly. Sometimes this window may be exceeded under extreme circumstances as vehicles must be regularly checked and can suffer unpredictable mechanical issues which we have to rectify before we can allow you to drive them. If this window is exceeded, you will be offered a rebook or a swap to another vehicle. We advise against booking more than three vehicles onto the last session of the day as some venues have strict curfews and this would not be possible to fulfil.
Venues are outdoors with no seating or shelter so please come prepared. You will need to allow for 2-3 hours on site to complete the experience as long as all cars have been booked for the same time slot; if they have not - expect this to be considerably longer. You are welcome to bring along camping chairs or whatever else to make you comfortable. Please bear in mind that a lot of our sites are airfields; these are naturally exposed meaning conditions are often extreme (very wet and cold in the winter and hot with no shade in the summer).
Whilst we try our best to make sure all customers have the best day they can, we can appreciate that sometimes issues may arise. If you do have any problems on the day of your event, this must be addressed with a senior member of staff at the venue before you leave so that we can assist in the best way possible. Once you have left the venue it is impossible for us to rectify any dissapointment as refunds are not available.
Drivers can be as young as 10 years old providing they can reach the pedals with the padding we provide. The minimum height restriction is 135 cm however due to the different shapes and sizes of all humans and vehicles this cannot be totally accurate. All instructors are ARDS or ADI qualified and all staff are police checked. Castle Combe is the only venue that does not allow non-license holders. Please ensure that you have checked our FAQs page for vehicles suitable for young drivers before booking. Where possible, we will run junior experiences on separate tracks to ensure everyone gets the most out of their day (please see FAQs page for more information)
Car and Track Upgrades-
Not all vehicles will be included as part of voucher offers. We offer premium cars which would incur an additional supplement at point of booking. The total amount payable will be displayed on the check-out screen before entering card details and this is the amount that will be debited from your account. Unfortunately as stated above, refunds will not be available once a booking has been made so please ensure you are happy with your basket before committing to buy.
Some venues will incur an additional fee to attend, this is because these locations are a lot more expensive to hire and are classed as premium. If you have booked a premium venue and cancel within the 7 days, the track surcharge would not carry over to your new booking and would need to be paid for again; this also applies for weekend bookings with a weekday voucher.