Terms & Conditions

Terms & Conditions

1. Availability & Booking Dates

Availability: All driving experiences and event dates are subject to availability. Real-time availability can be viewed on our online calendar or by logging in with your activated voucher. If your desired date or event appears full, please check back regularly as new dates are released periodically.
Advance Booking: To avoid disappointment, we strongly recommend booking as early as possible, especially for high-demand periods like weekends and summer months.
Track Tuition and 'For Two' Vouchers: Track Tuition and 2-person bookings are secured on a ‘call to book’ basis. Please call 01443 888144 to verify availability before booking
Bookings Specifics: Once a date is booked, you are bound by these Terms & Conditions. Rebooking privileges are honoured for up to 12 months.
Substitutions & Cancellations: Due to the nature of motorsport activities, vehicle choices cannot be 100% guaranteed. In the event of mechanical breakdown or unavailability, we reserve the right to substitute vehicles or components on the day without prior notification. We also reserve the right to cancel an experience at short notice and are not liable for any personal travel, accommodation, or incidental costs incurred.

2. Damage Waiver & Liability

Optional Waiver: All drivers have the option to purchase a £34 Damage Waiver upon check-in. This non-refundable waiver covers the driver against accidental damage across all vehicles driven during the event.
Rather not pay for the Damage Waiver? Drivers who decline the £34 Damage Waiver must sign an indemnity disclaimer acknowledging that they are personally liable for the first £5,000 of any damage incurred. Drivers who decline the waiver must present a valid payment card (excluding American Express) with a minimum available credit or balance of £5,000 at check-in to cover potential repair costs.
Inherent Motorsport Risk: Participants take part in motorsport activities entirely at their own risk. Vehicle damage liability cannot be transferred between participants; each driver is strictly responsible for the vehicle they are operating, regardless of fault.
Note: The £34 Damage Waiver is an optional indemnity waiver and is NOT an insurance product or policy.

3. Vouchers

Validity: Vouchers must be valid on the actual date of your event. Direct vouchers are valid for 12 months from the date of purchase. We accept no responsibility for expired vouchers or incorrect details entered during checkout.
Redemption: You must present your physical voucher upon arrival on the event day. 3rd party vouchers often include extras which are not visible to us when booking. This ensures that they can be included.
Vehicle & Site Rights: While your voucher may specify a vehicle, exact models cannot be guaranteed due to unpredictable mechanical maintenance. In such cases, an equivalent replacement will be offered. We reserve the right to withdraw any vehicle at any time without notice if it is deemed unsafe or unfit for use.
Upgrades & Surcharges: Some vouchers are valid for weekdays only; selecting a weekend date will incur a weekend surcharge of £25 at checkout. Certain premium vehicles or tracks require additional upgrade fees; these will become apparent when selecting locations. Please review our FAQs for details on junior-friendly vehicles.
High Speed Passenger Rides: If your voucher includes a high-speed passenger ride, you do not need to add it during online checkout, unless you wish to purchase an extra HSPR —simply present your voucher on the day, and our team will add it on site.

4. Rebooking & Refund Policy

Non-Refundable Policy: Direct vouchers and booked experiences are non-refundable under any circumstances. If a car, venue, or event becomes unavailable through no fault of the customer, a replacement vehicle, date, or venue will be offered. Refunds will not be issued.
Travel & Accommodation Considerations: Because events can be disrupted or cancelled at short notice due to weather or technical issues, we strongly advise against booking non-refundable travel or accommodation. We are not liable for any costs incurred for travel or accommodation.

- Amend a Booking:

More than 7 days' notice: You may amend your booking free of charge.
Within 7 days of the event: Date changes incur a £29 administration fee per car (plus any applicable re-applied venue/track surcharges).
Premium Venues & Track Tuition: Premium track surcharges do not carry over to new dates and must be paid again upon rebooking. Cancellations for Race Track Tuition carry higher fees to cover track line-hire costs
Contacting Us: Booking changes cannot be made via email. Please call our office on 01443 888144 during operating hours: Monday–Friday (08:00–18:00) or Saturday (09:00–14:00). Notice periods are calculated based on when you speak to our team within these hours.

5. Cancellation Cover

Purchase Requirement: Cancellation Cover is an optional add-on that can only be purchased at the time of your initial booking. It is non-refundable once bought and can be claimed only once.
Coverage Scope: Cancellation Cover allows you to reschedule your experience within the 7-day pre-event window without paying the standard £29 fee. It does not entitle you to a cash refund.
Without Cover: If you do not purchase Cancellation Cover and need to reschedule within 7 days of your event, standard admin charges (£29.00 per car) and venue rebooking fees will apply without exception.

6. Media Purchases

Photos and Videos: Digital media packages purchased on-site will be downloaded straight to your phone whilst on site. There is the opportunity to purchase an SD card for £5 with your content, though we cannot be liable for the SD card once you leave site. Media is sold as seen on a non-refundable basis.
Equipment Return: If you are issued a lanyard then this must be returned to our media team before you leave site, an £80 fee will be charged for unreturned equipment.
Media Enquiries: For any media queries, please contact [email protected].

7. Event Day Procedures

Arrival & Scheduling: The time selected during booking is your required arrival time. You may book up to four cars per time slot. Please arrive no earlier than 15 minutes before your scheduled time; arriving too early will simply increase your waiting time.
Time on Site: Plan to spend 2–3 hours at the venue from your scheduled arrival time (assuming all cars are booked in the same time slot). Staggered or scattered time slots will lengthen your total time on site accordingly.
Unforeseen Delays: On rare occasions, safety checks or unpredictable mechanical repairs may extend your time on site. If delays become excessive, you will be offered a vehicle swap or a rebooking option.
End-of-Day Bookings: We advise against booking more than three vehicles during the final session of the day, as strict venue curfews may prevent all drives from being completed.
Outdoor Venues & Facilities: Most venues (including active airfields) are fully outdoors with limited shelter and seating, leaving them exposed to weather conditions (cold/wet in winter, hot/unshaded in summer). Please dress appropriately. You are welcome to bring folding chairs or personal comforts.
Driving Duration / Distance: Experiences are sold based on track distance or equivalent time—whichever limit is reached first:
- 3-Mile Experience: Approx. 10 minutes (or 3 miles)
- 6-Mile Experience: Approx. 15 minutes (or 6 miles)
- 9-Mile Experience: Approx. 20 minutes (or 9 miles)
On-Site Complaints: If you experience any issues during your event, you must report them to a senior member of staff on site before leaving. Once you have left the venue, we cannot resolve complaints or offer remedies, and refunds will not be issued.
Photography and Filming: Photography and video recording may take place throughout the event for promotional, marketing, and social media purposes. By attending and participating in the event, you acknowledge that you may appear in photographs or video footage captured by Blendini Motorsport T/A Car Chase Heroes, and consent to such content being used across Car Chase Heroes’ websites, social media channels, digital marketing, and other promotional materials.

8. Junior Drivers

Eligibility: Junior drivers must be at least 10 years old and meet the minimum height requirement of 140 cm (pedal extension padding is provided). Height suitability may vary depending on individual proportion and specific vehicle cockpits.
Safety & Staffing: All instructors are trained in-house by ARDS qualified racing instructors. Many of our instructors are racing drivers or hold relevant ADI qualifcations. All venue staff are subject to police background checks.
Vehicle & Circuit Selection: Venues marked as "Premium" are not suitable for non-licence holders. Please check our FAQs for junior-approved vehicles before booking. Where possible, junior experiences are run on separate dedicated tracks (e.g., Abingdon) to ensure safety and maximum track enjoyment.

9. Upgrades and Venue Surcharges

Vehicle Upgrades: Select high-performance or premium cars carrt an additional upgrade charge during booking. The total payable amount will be displayed on the checkout screen before payment processing. Please review your cart carefully before confirming, as booking are non-refundable once completed.
Venue Surcharges: Premium venues require higher costs and incur a location surcharge. If you cancel or reschedule a premium venue booking within 7-days of the event date, the premium track surcharge will not carry over and must be paid again for your new booking. The same applies to weekend surcharges when redeeming weekday-only vouchers.

10. Privacy Policy

By agreeing to these Terms and Conditions, you are accepting our Privacy Policy. You can view full details here: